Culprit ยท Help
Culprit Support
Questions about your case, your subscription or your data. We're here to help.
Frequently asked
How do I cancel my subscription?
On your iPhone, open Settings > your name > Subscriptions > Culprit, then tap Cancel Subscription. Cancel at least 24 hours before your trial or period ends to avoid the next charge.
How do I restore purchases?
In the app, go to Settings > Restore purchases. Use the same Apple ID you subscribed with.
How do I delete my account and data?
In the app, go to Settings > Delete account. Deletion is immediate and permanent. You can also email us at jadenkylemike@gmail.com and we'll delete it for you.
What does Culprit do with my photos and Apple Health data?
Your morning selfies are sent to Google Gemini to analyse your skin and count spots, so Culprit can find which product lines up with your breakouts. Photos of product labels are sent to Google Gemini to read the ingredients. We never store either photo on our servers. Apple Health access is read-only, for sleep and steps. Your data is never sold.
Refunds
Refunds are handled by Apple. Request one at reportaproblem.apple.com.